Effective Date:
At Big League Ballpark Inc., we strive to be transparent about how pre-orders and payments work for the BLU iPhone app. This policy explains when and how refunds are issued.
1. Pre-Order Refunds
BLU is currently in pre-launch development. When you pre-order the app:
- You are reserving early access at a discounted price.
- You are not purchasing a finished product.
- Pre-orders are used to fund final testing and product release.
Refunds for pre-orders are generally not offered unless:
- The app fails to launch within 12 months of your purchase, or
- A critical technical issue prevents the app from working on your supported device
If either applies, email us at support@bigleagueballpark.com with your order details, and we’ll evaluate refund eligibility on a case-by-case basis.
2. Subscriptions (Future Use)
Once the app is publicly available, recurring subscriptions (monthly or annual) may be introduced. If so:
- You can cancel anytime, and your subscription will remain active until the end of the billing cycle.
- We do not offer partial refunds for unused time on subscriptions unless legally required.
3. How to Request a Refund
To request a refund, contact us at:
Email: support@bigleagueballpark.com
Include:
- The email you used to order
- Your order confirmation (if available)
- A brief reason for the request
We aim to respond within 3–5 business days.
4. Contact
If you have any questions about this policy, please reach out:
Big League Ballpark Inc.
1001 Bridgeway
Sausalito, CA 94965